Frequently Asked Questions

Everything you need to know about your CALPAK journey.

When will my order ship?

Most orders are processed and shipped within 1 to 2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund.

Do CALPAK products come with a warranty?

Yes, our luggage and travel accessories are backed by a limited warranty that covers manufacturer defects. Duration varies by product collection.

How do I clean and maintain my luggage?

For hardshell cases, use warm water and mild soap with a soft cloth. For fabric bags, we recommend spot cleaning with a damp cloth and avoiding harsh chemicals.

Do you offer international shipping?

Currently, we ship to the United States and select international destinations. Shipping rates and delivery times vary based on the destination country.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience more flexible.